Orders

Shipping & Returns

Your Story Creations serves different kinds of orders, so timing and return eligibility can vary between ready-to-ship products, custom apparel, personalized items, and group event kits.

Where We Ship

Eligible Craft Kits, Custom Apparel, and Creative Event Kits may be shipped within the United States. On-Site Creative Experiences are a local service for Orlando, FL and surrounding areas and are not shipped.

Processing and Needed-By Dates

Exact processing times will be displayed or confirmed for the specific order. Custom, personalized, seasonal, and larger-quantity orders may require additional preparation time. If your order is tied to an event or trip, include the needed-by date before the order is confirmed.

Shipping Charges and Tracking

Shipping charges, available methods, and any tracking information will be shown or communicated when the order flow is finalized. A shipping estimate is not the same as a guaranteed event-date delivery unless that commitment is expressly confirmed.

Custom and Personalized Items

Because personalized products are made for a specific customer or group, they may not qualify for the same return options as non-custom merchandise. Final return and remake rules will be stated before paid custom orders are accepted.

Damaged or Incorrect Orders

If an order arrives damaged or materially different from the confirmed order details, contact us promptly with the order information and clear photos so the issue can be reviewed.

Questions Before Ordering

If an order is date-sensitive or you are unsure whether a product is appropriate for your timeline, contact shopyourstorycreations@gmail.com before purchase.